Frequently Asked Questions
What data do we hold about you and how can you find out more?
We welcome all enquiries about our data procedures. We only hold the data that you provide to us via the contact form on our website, a partner company’s website, or via telephone. You can read our full data policy here. You can request a copy of the data we hold on you by sending a written request to firstname.lastname@example.org or by completing the online SAR Form here.
What do we do with your data once it has been entered collected?
We retain a copy of your data electronically, for our records. Hard copies are retained if you decide to go into contract with us. We may transfer your data to a third party depending on the progression of your initial enquiry. We are open and transparent about this though, so please feel free to ask!
Who do we share your data with?
In order to provide you with our services, we may need to transfer your data to a third party such as Surveyors for valuation. Further details are available upon request and in any case, will be discussed with you prior to transfer. Under certain circumstances, your data may be shared with agents or subcontractors of the company such as Asset Managers. In very rare circumstances, we may be required to share your data with a law enforcement agency upon their request.
How long do we keep your data for?
We keep your data for a minimum of 12 months but an absolute maximum of 6 years. We only hold your data for as long as is absolutely necessary. In each case, the length of time that we hold onto an individual’s data for, will be different. This is because we may need to retain data longer if there is a dispute, to stop fraud or to comply with our legal obligations as a Company.